Communications software can refer to any platform that provides an improved way for either systems or individuals to communicate with one another. This can include the provision of remote access to systems, as well as the ability to communicate in varying formats like text and video. File transfer and instant messaging programs generally fall under the umbrella of communications software.
The most important features communication software include ease-of-use and the ability to integrate it with any other application or e-Mail environment. There are communications compliance issues that need to be addressed with this software, including HIPPA among many others, and many businesses also seek a high level of scalability and customization within their communications software. As well as integration with programs and e-Mail systems, it may also be valuable to consider how well software will integrate with physical devices, including computers and smartphones.
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