Amdocs is an innovative software provider with a full range of solutions for customer management, including customer care, sales, ordering and omnichannel, digital lifestyle services, revenue management, compact CES, operations support systems (OSS), network functions virtualization (NFV), advertising and media, network control and centralized management and optimization solutions.
Amdocs provides software solutions and products with simple, intuitive and user-friendly interfaces combined with the utmost in innovation. The customer management solutions keep interactions simple, consistent, personal and valuable, while revenue management solutions improve innovation, reduce time to market, and reduce operational costs.
Some of the features of Astute Solutions' software include customer journey management, with the ability to manage the full lifecycle of consumer interactions with your brand, knowledge management to create a knowledge base that will uncover the needs of your customers and agents, market research, call center management and social media management. Other features of Astute Solutions' software platforms include brand protection to identify and resolve customer issues before they become visible on social media, agent assistance, web/mobile self-service, and real-time in-app and web engagement.
Maximize agent efficiency and mitigate risks to your brand, all while delighting your consumers with consistent, exceptional service.