The Answerbase Q&A platform is software that naturally engages users, requires only a couple of minutes to setup and saves companies both time and resources. There are a variety of Q&A software solutions offered by Answerbase including an online community designed to engage visitors and grow search traffic, private collaboration, social commerce, and customer support.
Each system is equipped with administration and moderation tools, making management simple. With the use of Answerbase visitors can ask questions and receive fast answers, while businesses enjoy the benefits of flexible customization and integration capabilities.
With Answerbase it's possible to collect and organization question-and-answer content into an easy-to-navigate knowledge base that improves productivity and efficiency for customers and a company. Your audience can easily navigate to find the answers they're looking for, and a centralized knowledge base makes sure that as personnel and customers change, their expertise will provide value for your company well into the future.
The TeamSupport entry in the CRM software market was created around one simple concept: Superior customer experiences depend upon teamwork within a company. The goal of the TeamSupport solution is to make sure that the group of people responsible for taking care of customers works well together. It does this by improving communication among team members as well as communication between the company and customers.
TeamSupport lets you empower your Help Desk, which will lead to improvements in customer service and the creation of loyal brand advocates. Along with an improved customer experience, benefits include the ability to gain a better understanding of your customers, improved agent efficiency, faster ticket resolution and better reporting and analytics.
Our 6-point review of TeamSupport
In this video, we analyze the TeamSupport CRM software product on 6 critical dimensions: Usability, Maintainability, Performance, Integration Ease, Functionality and Customer Support.