Coztel.com is the worlds leading cloud based call center software company for every size of business. Its one of the perfect solution for Inbound, Outbound and Blended type of call centers. Increase you agent effectiveness on the Phone, Chat, Email, Mobile and Social. Integrated with Zendesk, Salesforce, Vtiger, Insightly, Sugar CRM, Teamsuport, Pipedrive and Zoho. Our customer support is available for you 24/7/365/.
It's offering Professional Services, Training, Customer support and Business consulting services to your customers
Sparkcentral is a social customer service platform, which is the first channel-agnostic, enterprise engagement platform of its kind. Advanced automation technology routes conversations to the correct agents at the perfect time, and you can proactively engage customers by capture unique, personal engagements and resolve issues before they become larger. Sparkcentral also lets you get to know your customers across unified CX touchpoints.
With Sparkcentral, empower you team by giving them the capability to provide exceptional customer service. You can capture the customer's voice to measure satisfaction and loyalty, know what's happening with key performance metrics and understand and optimize your team's workload and performance.