Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics.
Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000+ customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click
The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record.
Users can auto-capture leads directly into Freshsales whenever a visitor completes a web form.
Freshsales' 'enrichment' feature automatically adds social information and photos to profiles.
The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyse lost deals.
Social First is about adopting social customer service and adapting to its culture with confidence at scale. Technology has the power to isolate or bring people together. #SocialFirst brands understand that our new mobile-minded society expects convenience, but desires humanity.ConverSocial solutions include Humanity@Scale which delivers tools to scale your social media customer service to expand your brand reach.
Conversocial applies the disciplines of the contact center with the unique dynamics of social customer engagement. It is the leading solution for turning unstructured, chaotic social noise into organized and meaningful dialogue.