HipChat provides team chat capabilities specifically designed for businesses. Features include video calling, screen sharing and the best in security. HipChat lets users work and communicate from anywhere and includes APIs and integrations for JIRA, Bitbucket, GitHub, Heroku, Zendesk, Mailchimp and more than 80 other options. Other features include easy screen sharing, secure guest access, unlimited chat rooms, drag and drop file sharing, and it's fully customizable.
63 third party integrations including: Twitter, WordPress, Zapier, ZenDesk, Usersnap, UserVoice, TeamCity, Raygun, JIRA, MailChimp, Intercom, Help Scout, Heroku, Freshdesk, Desk.com, Woopra and Asana. Works on all mobile devices, as well as Mac and Windows desktops. including iOS, Android, and Linux devices. Social tools such as @mentions, emoticons, bots, GIFs, Instagram feeds and Tweets. Drag & drop file sharing, screen sharing, and in-app, email, SMS, and mobile push notifications. Unlimited number of chat rooms, fully searchable by keywords for text, links and files, as well as full searchable history.
Avaya Aura Call Center Elite forms part of the larger family of Avaya's Contact Center as a Service (CCaaS) solutions. Aura Call Center Elite offers a unified solution for managing interactions coming from multiple channels. The software helps to deliver a personalized customer experience through data integration, intelligent routing, and resource selection features. Regardless of location, interactions can be routed to the most appropriate agent based on skill level, customer value, and campaigns.
AuraPortal enables its customers to realize extensive savings in time and money as it streamlines everyday business operations.