The Infusionsoft CRM software solution is especially geared towards small businesses, although it can also scale up to mid-sized companies as well. Like Salesforce, it includes tools that help with generating leads, managing marketing initiatives, streamlining the sales process and closing deals efficiently, as well as social networking tools for interacting with customers to convert leads into sales.
By managing your contacts, tasks and more from one system you can simplify your day, while also harnessing the power of automation, which will transform leads into customers and customers into loyal fans.
Our 6-point review of Infusionsoft
In this video, we analyze the Infusionsoft CRM software product on 6 critical dimensions: Usability, Maintainability, Performance, Integration Ease, Functionality and Customer Support.
Users who praise Infusionsoft have little to say other than it’s great to have all that functionality in one solution. I consider it a very serious situation when a significant number of user reviews cannot come up with anything positive to say about the software. A few have noted that the company’s online support is always available, but then go on to say that it’s not effective either (words like “atrocious” were used to describe Infusionsoft’s customer support).
One frustrated user experienced at least a month of marketing emails being flagged as “questionable” and that Infusionsoft support couldn’t come up with a fix. Other users have noted that what the company says and what happens in practice aren’t always the same. For example, one user was told that he would not have to verify opt-ins, which was important to him since some of his lists were as many as 10 years old.
Pegasystems, the recognized leader in business process management and CRM solutions, can help you not only to meet these challenges, but to turn them to your advantage. The innovative customer relationship management software enables you to take a smarter, more agile approach to managing customer relationships. Far more than other customer relationship management systems on the market, Pega CRM software lets business users drive business change, while minimizing requirements on IT staff. The result is dynamic, responsive, and flexible CRM solutions that are delivering striking results at leading companies in the financial services, insurance, health care, and telecommunication sectors.
Using Pega's CRM solutions can improve processing times, completed applications, a faster time-to-close rate, faster time-to-activation rates, an improvement in customer satisfaction scores and a reduction in duplicate processing costs.