Company
Kayako
WAR Score™
( 0 )

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0/5

Overview

Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customizable fields.

Specifications

  • Number of users: 1000+
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

For your customers: Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries. For your agents: Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. For your managers: Kayako turns helpdesk data into actionable business insights with 100 out of the box reports.

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Company
Avoxi
WAR Score™
( 0 )

WhataSoftware Rating Score Learn More

0/5

Overview

Avoxi is a comprehensive communications software solution for enterprises which offers international toll-free numbers using VoIP technology for ITFS and UIFN. Customizable virtual call center solutions boast advanced features to meet the needs of inbound and blended call center operations throughout the world, without the need for maintenance or onsite equipment. The virtual PBX options are powerful and advanced cloud-based phone solutions, with the benefits of a traditional PBX, at a much lower cost. Other available features include DID/DDI local numbers, SIP trunking and VoIP gateway solutions.

Specifications

  • Number of users: 10-49, 50-99, 100-499
  • Sessions: N/A
  • Pricing: Free Trial, Premium
  • Device Supported: Web Based (OS Agnostic)

Benefits

Avoxi has been delivering VoIP solutions to international businesses since 2001, and they remain a preferred option in their industry because of their ability to quickly design and implement customized systems. All of their products and systems are backed by responsive support, and Avoxi's expert team works directly with customers to deliver innovation, high-quality and cost-effective solutions. The result is improved efficiency, performance and customer service.

Media

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