Company
Kayako
WAR Score™
( 0 )

WhataSoftware Rating Score Learn More

0/5

Overview

Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customizable fields.

Specifications

  • Number of users: 1000+
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

For your customers: Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries. For your agents: Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. For your managers: Kayako turns helpdesk data into actionable business insights with 100 out of the box reports.

Media

Company
Bazaarvoice Express
WAR Score™
( 3.7 )

WhataSoftware Rating Score Learn More

3.7/5

TrustRadius

3.7/5

Overview

Bazaarvoice is a network that unites brands and retailers to the authentic conversations, voices and opinions of consumers. On the Bazaarvoice network, more than 700 million people view and share opinions, experiences and more, and the technology platform which backs Bazaarvoice can bring these voices to places that influence purchase decisions.

Specifications

  • Number of users: 10-49, 50-99, 100-499
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic)

Benefits

Bazaarvoice is a software solution that delivers robust, authentically-driven programs to protect your brand integrity. Other advantages include extensive data providing network reach, client services, powerful insights, a global platform and human moderation.

Media

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