Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customizable fields.
For your customers: Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries. For your agents: Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. For your managers: Kayako turns helpdesk data into actionable business insights with 100 out of the box reports.
BigPanda is a software system to automatically consolidate IT alerts and reduce overload by up to 99 percent. With BigPanda it's possible to decrease the time to detection, insight and recovery, centralize your IT alerts, deployments, metrics, runbooks and communications while utilizing the simplicity of BigPanda, which intelligently gathers all IT alerts into high-level incidents. Insights are gathered quickly while other features of BigPanda include the ability to build customer monitoring views, smart ticketing and on-call options, and reporting and analytics.
With BigPanda users can get all of their alerts, deployments and communications in one user-friendly, intuitive and streamlined location. BigPanda can automatically correlate IT alerts by up to 99 percent, reducing the time spent detecting alerts, as well as the time allocated for discovering insights and recovery options.