Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customizable fields.
For your customers: Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries. For your agents: Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. For your managers: Kayako turns helpdesk data into actionable business insights with 100 out of the box reports.
Boldchat provides live communication software to SMBs and large enterprises. Communication features include live chat, click-to-call, SMS and email management enabling businesses to take control of interactions with customers and ultimately drive website sales. Turn data into actionable information with BoldChat's reporting features. The reports generated will enable you to track operator responsiveness, measure marketing effectiveness and identify the most successful invites
Create a more personal connection with your customers and website visitors using BoldChat's live chat. BoldChats automatically stores all visitor history keeping track of their website activity and previous interactions. This enables you to access past chats and maintain conversational continuity. All BoldChat products share a common infrastructure ensuring a smooth transition if you ever decide to upgrade your service. BoldChat is available as a mobile app for accessibility anywhere. BoldChat's Basic Summary report provides you with a weekly graph, hourly breakdown of activity, highlights and suggestions for improvement.