Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customizable fields.
For your customers: Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries. For your agents: Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. For your managers: Kayako turns helpdesk data into actionable business insights with 100 out of the box reports.
Clicktools provides the features needed to better understand customers. Using this enterprise-class solution includes access to features such as the ability to build simple or complex surveys without technical expertise, all of which are branded to match your company identity. Survey results are displayed in custom charts and dashboards that can be exported and published to PowerPoint, Excel and other popular programs. Features include extensive automation, real-time feedback, feedback that can be integrated with CRM, robust security and multi-mode deployment options.
Clicktools has enabled organizations to improve customer experience by collecting, centralizing, and acting on customer feedback. The solution offers enterprise-class features including dozens of question types, seamless CRM integration, dynamic text and questions, multi-language, mobile-friendly surveys, reporting, data integrity management, text analysis, and more -- all to help you increase customer satisfaction and employee engagement.