Company
Kayako
WAR Score™
( 0 )

WhataSoftware Rating Score Learn More

0/5

Overview

Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customizable fields.

Specifications

  • Number of users: 1000+
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

For your customers: Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries. For your agents: Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. For your managers: Kayako turns helpdesk data into actionable business insights with 100 out of the box reports.

Media

Company
Freshdesk
WAR Score™
( 4.5 )

WhataSoftware Rating Score Learn More

4.5/5

GetApp

4.7/5

Capterra

4.5/5

G2 Crowd

4.5/5

Other Sources

4.2/5

Overview

FreshDesk is cloud-based customer service software that features quick setup, and multi-channel support. With FreshDesk it's easier to provide top-notch service to customers through any channel, which will boost productivity and engagement. Every issue is promptly resolved thanks to powerful ticketing functionality, and the team inbox lets you collaborate and resolve issues efficiently. Other features include service level agreements, mobile apps so you can take your support desk on-the-go, pre-formatted replies for common questions and suggested solutions.

Specifications

  • Number of users: 1000+
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

Intuitive - Freshdesk is refreshingly easy to use, and takes very little time to get started with - if you need something it's right there where you need it. Integrated game mechanics - Turn every ticket into a chance for agents to score points. Support managers can even set up quests for agents to complete specific tasks like filling up the knowledge base, etc. Affordable pricing - Freshdesk is free forever for three agents. Four other affordable plans for you to choose from as you grow.

Media

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