Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customizable fields.
For your customers: Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries. For your agents: Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. For your managers: Kayako turns helpdesk data into actionable business insights with 100 out of the box reports.
Gigya is a leading solution for customer identity management. With Gigya users can get to know anonymous users with social and traditional registration tools that include the ability to authenticate users and collect first-party data. Collection with Gigya includes functionality to consolidate social, behavioral, interest, transactional and other types of data into consumer profiles, all while simultaneously ensuring scalability, security and compliance. You can then query and segment user records and integrate first-party data across marketing and service applications.
Gigya utilizes social login, RaaS and a variety of other features to help users build stronger customer relationships through the use of Customer Identity Management.