Company
Kayako
WAR Score™
( 0 )

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0/5

Overview

Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customizable fields.

Specifications

  • Number of users: 1000+
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

For your customers: Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries. For your agents: Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. For your managers: Kayako turns helpdesk data into actionable business insights with 100 out of the box reports.

Media

Company
Intercom
WAR Score™
( 0 )

WhataSoftware Rating Score Learn More

0/5

Overview

Intercom is a customer intelligence platform that shows you what you need to know about your customers including they are and what they do when they're on your site or mobile app. You can track and filter customer data and view customer profiles. Integrate Intercom with your app or site and start tracking live data and events. You can then filter to segment clients and see live customer profiles.

Specifications

  • Number of users: 1000+
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

See who you customers are and what they do in your web and mobile apps, in real-time. Chat to visitors on your website to help them become customers. Onboard and retain customers with targeted email and in-app messages triggered by time or behavior. Get quality product feedback from the right customers at the right time, in-app or by email and Support customers inside your web and mobile apps, and by email

Media

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