Company
Kayako
WAR Score™
( 0 )

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0/5

Overview

Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customizable fields.

Specifications

  • Number of users: 1000+
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

For your customers: Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries. For your agents: Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. For your managers: Kayako turns helpdesk data into actionable business insights with 100 out of the box reports.

Media

Company
InvGate Service Desk
WAR Score™
( 0 )

WhataSoftware Rating Score Learn More

0/5

Overview

Invgate Service Desk lets users handle all aspects of their service desk in a way that's automated and simplified. Features include the standards such as ticketing and analytics, as well as SLA management, a knowledge base, workflows, time tracking, customer feedback, email integration, gamification and multi-department support.

Specifications

  • Number of users: 10-49, 50-99, 100-499
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic)

Benefits

Deploying an integrated service desk and asset management solution allows agents to work more efficiently with ticket and asset data on the same screen. Incident, Problem, Change, SLA, Knowledge, and Asset Management lets you be ITIL ready right out of the box. Deploy an operational Go Live on ITSM and ITAM within only a few hours without any professional service support and within a code-free configuration environment.

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