Company
Kayako
WAR Score™
( 0 )

WhataSoftware Rating Score Learn More

0/5

Overview

Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customizable fields.

Specifications

  • Number of users: 1000+
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

For your customers: Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries. For your agents: Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. For your managers: Kayako turns helpdesk data into actionable business insights with 100 out of the box reports.

Media

Company
LiveChat
WAR Score™
( 0 )

WhataSoftware Rating Score Learn More

0/5

Overview

LIveChat is a live chat software and help desk solution for businesses, serving the needs of more than 23,000 global companies. Chat tools include canned responses, visitor information, file sharing, timeline, message sneak-peek, delivery status, chat transcripts, visitor banning and more. Customization options available with LiveChat include chat window themes, company logo, social media buttons and agent profiles. LiveChat also lets you engage customers through features such as automatic greetings, personal greetings, chat on Facebook, after-hours forms, chat buttons and chat via a direct link.

Specifications

  • Number of users: 1000+
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

- Increased number of successful transactions, Increased average order value, Increased sales conversion rate and customer satisfaction level, Customers able to chat live with the sales person, Secure and reliable communication channel and LiveChat is available in over 41 languages

Media

Create Comparison Table and Compare Anything CREATE TABLE