Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customizable fields.
For your customers: Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries. For your agents: Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. For your managers: Kayako turns helpdesk data into actionable business insights with 100 out of the box reports.
Scorebuddy is a cloud-based way for businesses to manage the quality of their customer service and interactions over not just phone calls, but also emails, live chat, and social media. Scorebuddy replaces spreadsheets or inflexible in-house solutions that use programs like Access and MS SharePoint. On the other hand, Scorebuddy takes an innovative approach while offering a robust selection of features. Some of the features included in the Scorebuddy platform is a scorecard designer, agent self-scoring, calibration, compliance tools, reporting and reviews, an easy scoring interface and advanced security features.
Scorebuddy is the leading way to improve the standard and quality of your customer service. You'll be able to see trends in performance, whether they be good and bad while staff effectiveness will be improved as well. With the use of Scorebuddy's in-depth monitoring and analyzing tools you'll increase the satisfaction of customers, improving loyalty and brand image, and you can better tailor your employee training to focus on areas where gaps exist. Agents will be more engaged with the quality process, and other benefits include the ability to carry out cause analysis,