Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customizable fields.
For your customers: Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries. For your agents: Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. For your managers: Kayako turns helpdesk data into actionable business insights with 100 out of the box reports.
The TeamSupport entry in the CRM software market was created around one simple concept: Superior customer experiences depend upon teamwork within a company. The goal of the TeamSupport solution is to make sure that the group of people responsible for taking care of customers works well together. It does this by improving communication among team members as well as communication between the company and customers.
TeamSupport lets you empower your Help Desk, which will lead to improvements in customer service and the creation of loyal brand advocates. Along with an improved customer experience, benefits include the ability to gain a better understanding of your customers, improved agent efficiency, faster ticket resolution and better reporting and analytics.
Our 6-point review of TeamSupport
In this video, we analyze the TeamSupport CRM software product on 6 critical dimensions: Usability, Maintainability, Performance, Integration Ease, Functionality and Customer Support.