LogMeIn Rescue delivers on-demand report support for help desks, IT and customer care. LogMeIn Rescue ensures IT and support teams are able to keep employees and customers operating smoothly without pre-installed software. It requires a single remote support tool to service computers and mobile devices on-demand, from anywhere and at any time. Features include an administration support, multi-platform remote support, technician collaboration and live interactive videos and whiteboards.
LogMeIn Rescue provides innovative remote support service tools that let users boost their sales and build loyalty without pre-installed software. A single remote support tool is used.
BigPanda is a software system to automatically consolidate IT alerts and reduce overload by up to 99 percent. With BigPanda it's possible to decrease the time to detection, insight and recovery, centralize your IT alerts, deployments, metrics, runbooks and communications while utilizing the simplicity of BigPanda, which intelligently gathers all IT alerts into high-level incidents. Insights are gathered quickly while other features of BigPanda include the ability to build customer monitoring views, smart ticketing and on-call options, and reporting and analytics.
With BigPanda users can get all of their alerts, deployments and communications in one user-friendly, intuitive and streamlined location. BigPanda can automatically correlate IT alerts by up to 99 percent, reducing the time spent detecting alerts, as well as the time allocated for discovering insights and recovery options.