Company
LogMeIn Rescue
WAR Score™
( 4.7 )

WhataSoftware Rating Score Learn More

4.7/5

GetApp

5.0/5

TrustRadius

4.3/5

Overview

LogMeIn Rescue delivers on-demand report support for help desks, IT and customer care. LogMeIn Rescue ensures IT and support teams are able to keep employees and customers operating smoothly without pre-installed software. It requires a single remote support tool to service computers and mobile devices on-demand, from anywhere and at any time. Features include an administration support, multi-platform remote support, technician collaboration and live interactive videos and whiteboards.

Specifications

  • Number of users: 10-49, 50-99, 100-499
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic)

Benefits

LogMeIn Rescue provides innovative remote support service tools that let users boost their sales and build loyalty without pre-installed software. A single remote support tool is used.

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Company
Freshdesk
WAR Score™
( 4.5 )

WhataSoftware Rating Score Learn More

4.5/5

GetApp

4.7/5

Capterra

4.5/5

G2 Crowd

4.5/5

Other Sources

4.2/5

Overview

FreshDesk is cloud-based customer service software that features quick setup, and multi-channel support. With FreshDesk it's easier to provide top-notch service to customers through any channel, which will boost productivity and engagement. Every issue is promptly resolved thanks to powerful ticketing functionality, and the team inbox lets you collaborate and resolve issues efficiently. Other features include service level agreements, mobile apps so you can take your support desk on-the-go, pre-formatted replies for common questions and suggested solutions.

Specifications

  • Number of users: 1000+
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

Intuitive - Freshdesk is refreshingly easy to use, and takes very little time to get started with - if you need something it's right there where you need it. Integrated game mechanics - Turn every ticket into a chance for agents to score points. Support managers can even set up quests for agents to complete specific tasks like filling up the knowledge base, etc. Affordable pricing - Freshdesk is free forever for three agents. Four other affordable plans for you to choose from as you grow.

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