LogMeIn Rescue delivers on-demand report support for help desks, IT and customer care. LogMeIn Rescue ensures IT and support teams are able to keep employees and customers operating smoothly without pre-installed software. It requires a single remote support tool to service computers and mobile devices on-demand, from anywhere and at any time. Features include an administration support, multi-platform remote support, technician collaboration and live interactive videos and whiteboards.
LogMeIn Rescue provides innovative remote support service tools that let users boost their sales and build loyalty without pre-installed software. A single remote support tool is used.
Invgate Service Desk lets users handle all aspects of their service desk in a way that's automated and simplified. Features include the standards such as ticketing and analytics, as well as SLA management, a knowledge base, workflows, time tracking, customer feedback, email integration, gamification and multi-department support.
Deploying an integrated service desk and asset management solution allows agents to work more efficiently with ticket and asset data on the same screen. Incident, Problem, Change, SLA, Knowledge, and Asset Management lets you be ITIL ready right out of the box. Deploy an operational Go Live on ITSM and ITAM within only a few hours without any professional service support and within a code-free configuration environment.