Company
LogMeIn Rescue
WAR Score™
( 4.7 )

WhataSoftware Rating Score Learn More

4.7/5

GetApp

5.0/5

TrustRadius

4.3/5

Overview

LogMeIn Rescue delivers on-demand report support for help desks, IT and customer care. LogMeIn Rescue ensures IT and support teams are able to keep employees and customers operating smoothly without pre-installed software. It requires a single remote support tool to service computers and mobile devices on-demand, from anywhere and at any time. Features include an administration support, multi-platform remote support, technician collaboration and live interactive videos and whiteboards.

Specifications

  • Number of users: 10-49, 50-99, 100-499
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic)

Benefits

LogMeIn Rescue provides innovative remote support service tools that let users boost their sales and build loyalty without pre-installed software. A single remote support tool is used.

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Company
Talkdesk
WAR Score™
( 4.3 )

WhataSoftware Rating Score Learn More

4.3/5

G2 Crowd

4.6/5

Capterra

4.5/5

GetApp

4.3/5

Other Sources

3.7/5

Overview

Talkdesk is the world's leading cloud-based call center software. With one click, it integrates with Salesforce, Zendesk, Shopify, LiveChat and others to provide comprehensive information about the caller. With IVR, ACD and Skills-Based Routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. Talkdesk also automates tasks so when a call is missed or a voicemail is received, a new helpdesk ticket or CRM task is created with the call data, voicemail recording and voicemail transcription.

Specifications

  • Number of users: 10-49, 50-99, 100-499
  • Sessions: N/A
  • Pricing: Free Trial, Premium
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information. No phones, hardware, coding or downloads required - all that is needed is a computer and internet connection. Benefit from data-driven customer interactions with Talkdesk.

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