The Qualtrics online survey solution is ideal for businesses of all sizes, from freemium to enterprises. Qualtrics is based on licensed users - meaning you only need to pay for the amount of people you want using the software. Qualtrics is ideal for creating customer success surveys as well as identifying key market research points and metrics. The 360-degree employee assessment idea from Qualtrics lets you manage the success of an employee based on what the customer thinks, other members of staff and management, consultants and more.
360-degree Employee Assessments - The Qualtrics survey management software gives you the ability to assess a particular employee based on management thoughts, other employees, thoughts of customers and direct reports. From time to time, the thoughts of external consultants and vendors can be used also. Customer Satisfaction Surveys and Marketing Research - Qualtrics lets you create fully customizable surveys with the ability to add images, photos, text, scales etc. The information provided is stored on the web based Qualtrics system which in turn can be used for market research and success.
CustomerSure is a platform that sends automated surveys and provides the tools you need to ensure high response rates. Questions are designed to be as relevant and well-timed as possible, and you can take advantage of not only individual comments but also aggregated scores. CustomerSure has specific features for measuring customer service KPIs, and you can identify independent figures on brand perception and follow trends over time.
CustomerSure lets you take customer insights and turn them into valuable, actionable data. Send out automated surveys with high response rates and relevant questions, and receive individual comments as well as aggregated scores.