Company
Remote Utilities
WAR Score™
( 0 )

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0/5

Overview

Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs.

Specifications

  • Number of users: 1, 2-9, 10-49, 50-99, 100-499, 500-999, 1000+
  • Sessions: N/A
  • Pricing: Free Trial, Premium
  • Device Supported: Android, Iphone, Desktop

Benefits

Remote Utilities provides ultimate security and robust features to meet any remote support and remote administration demands regardless of the company size.

Media

Company
Genesys
WAR Score™
( 0 )

WhataSoftware Rating Score Learn More

0/5

Overview

Using Genesys customer support agents can manage all communications coming from multiple channels through a single platform. You can manage both non real-time communications such as email, fax and webforms, as well as real-time communications such as SMS, MMS, live chat and social. Along with inbound and outbound IVR and agent routing, Genesys also provides customer self-service, workforce management and optimization, mobile marketing, payments & collections

Specifications

  • Number of users: 1000+
  • Sessions: N/A
  • Pricing: Free Trial
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

Routing: Route customers to specific agents, staff members, departments or groups based on a number of factors such as cost, location, service level, intent, last agent and schedule. Inbound IVR solution: Call recording, Voice biometrics, SMS, GPS lookup service, Natural language-based name and address capture, andReal-Time transcription. Genesys CX Analytics: Use dashboards and reports to get valuable metrics on the performance of calls and make changes in real-time. Multi-Channel IVR: Interact with customers on chat, SMS, mobile devices, phone, social, email, fax and more. Voice: Inbound, Outbound or Self-Service. Web: Email, Forms, Chat, WebRTC, Social Media. and more.

Media

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