Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs.
Remote Utilities provides ultimate security and robust features to meet any remote support and remote administration demands regardless of the company size.
Invgate Service Desk lets users handle all aspects of their service desk in a way that's automated and simplified. Features include the standards such as ticketing and analytics, as well as SLA management, a knowledge base, workflows, time tracking, customer feedback, email integration, gamification and multi-department support.
Deploying an integrated service desk and asset management solution allows agents to work more efficiently with ticket and asset data on the same screen. Incident, Problem, Change, SLA, Knowledge, and Asset Management lets you be ITIL ready right out of the box. Deploy an operational Go Live on ITSM and ITAM within only a few hours without any professional service support and within a code-free configuration environment.