Totango is the leading Customer Engagement platform that helps SaaS companies create an active and engaged user base.
Totango is built on the idea that customer success is all about understanding, measuring, and delivering business value to customers. To do this, Totango’s platform is focused on identifying and monitoring “leading indicators” that help SaaS companies predic..
Amdocs is an innovative software provider with a full range of solutions for customer management, including customer care, sales, ordering and omnichannel, digital lifestyle services, revenue management, compact CES, operations support systems (OSS), network functions virtualization (NFV), advertising and media, network control and centralized management and optimization solutions...
Some of the features of Astute Solutions' software include customer journey management, with the ability to manage the full lifecycle of consumer interactions with your brand, knowledge management to create a knowledge base that will uncover the needs of your customers and agents, market research, call center management and social media management. Other features of Astute Solutions' sof..
Baynote offers solutions that work alongside existing systems and resources and helps retailers create a personalized and seamless experience for customers. With BaynoteONE retailers will find a smart customer data hub where they can collect, connect and enhance data about each customer across online devices and offline touchpoints. Advanced online merchandising tools and real-time experiences are..
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Callidus features a range of software products and mobile solutions all aimed at generating more deals, more quickly. These products help users to identify the best leads, ensure ideal territory and quota distribution, enable sales forces, automate quote and proposal generation and streamline sales compensation.
Social First is about adopting social customer service and adapting to its culture with confidence at scale. Technology has the power to isolate or bring people together. #SocialFirst brands understand that our new mobile-minded society expects convenience, but desires humanity.ConverSocial solutions include Humanity@Scale which delivers tools to scale your social media customer service to expand ..
Ibenta is powered by Semantic Serach and Artificial Intelligence, requiring faster service for everyone involved. Some of the very many available features of Ibenta include analytics, avatars, autocomplete, category trees, dynamic FAQs, instant answers, virtual assistant, auto responses, canned responses and sentiment analysis. ..
IntelliResponse Virtual Agents empower organizations to create profitable online conversations with prospective and existing customers in a variety of ways. By guiding customers through the information gathering process and acting as an “online concierge”, IntelliResponse Virtual Agents increase the likelihood of conversion to sales and solve a variety of customer experience and custom..
Lattice Engines is a tool for predictive analytics aimed at marketing and sales. Scale your account-based marketing with predictive analytics. Lattice Engines predicts who will buy, what they’ll buy and when - helping customers improve win rates by 75% and increase deal size by 25%.Lattice Engines features a complete suite of predictive applications, the comprehensive Lattice data cloud and ..
Odoo is a complete suite of business applications covering all business needs, from Website/e-Commerce to manufacturing, inventory to accounting; all seamlessly integrated. The editor has developed 30 main applications which are regularly upgraded. In addition, the community of more than 1,500 active members, has contributed to 4,000+ apps to cover a wide variety of business needs. Odoo is the fa..
Pegasystems, the recognized leader in business process management and CRM solutions, can help you not only to meet these challenges, but to turn them to your advantage. The innovative customer relationship management software enables you to take a smarter, more agile approach to managing customer relationships. Far more than other customer relationship management systems on the market, Pega CRM so..
The mission of Provide Support is to empower companies and organizations with cutting edge communications technology. They are committed to making our service fast, secure, reliable and easy-to-use. Features include easy live chat integration with your website requiring no installation, real-time visitor monitoring, a native operator console, and customization and branding options. ..
Questback feedback solutions enable companies to improve business processes, deliver smarter customer and employee experiences, and creative long-term advantage as a result. Whether it’s a big, end-to-end feedback platform for a large enterprise, or a DIY survey project for a smaller business, or department within a large organization, Questback is the one stop feedback shop...
Qvidian provides cloud-based solutions that save sales and content teams time, while improving effectiveness and optimizing productivity. From content automation for managing proposals, RFP responses, and sales assets, to digital playbooks that guide successful sales behavior, Qvidian enables teams to more easily access, assemble, deliver, measure and manage sales content. Qvidian’s innovati..
SnapEngage is a live chat software platform that lets you pull data from your helpdesk, CRM and social media at the start of chat. You can then save transcripts back into the system. Empower your sales and support teams with priority tiers, transfers, user roles, monitoring, reporting and team chats. ..
Monitor the voice-of-customer at a high level while drilling down into the details. Surveypal lets you easily slice-and-dice all your feedback in real-time. Users are more efficient because they only see what's relevant to them. Reporting is easily customizable by each and every user in your organization. Open text questions let your customers share issues that you may be unaware of. Surveypa..
MaritzCX started with the simple idea that businesses need more than scores and reports to meet their customer experience (CX) challenges in the 21st century - and that idea drove us to combine the deep expertise of a proven research leader with the speed and innovation of a modern tech startup. The result is a faster, smarter approach to CX that gives businesses the power to see, sense, and act o..
Sparkcentral is a social customer service platform, which is the first channel-agnostic, enterprise engagement platform of its kind. Advanced automation technology routes conversations to the correct agents at the perfect time, and you can proactively engage customers by capture unique, personal engagements and resolve issues before they become larger. Sparkcentral also lets you get to know your c..
Usabilla helps brands like HP, Adidas, Philips, Booking.com, Lufthansa, KLM and The Economist optimize their websites, apps and emails by collecting live user feedback. Over 20,000 clients worldwide use our Voice of Customer solutions to improve user experience, increase conversions and boost customer satisfaction. Continuous user feedback is the key to any successful website, product or service. ..
This technology provides marketers with a true 360-degree view of their customers across their digital, social, mobile, and transactional channels, giving them the most comprehensive and actionable insights available. Leading brands and global data providers rely on our technology and the quality of data to power how they acquire, engage, and retain all their various customer segments...