Totango is the leading Customer Engagement platform that helps SaaS companies create an active and engaged user base.
Totango is built on the idea that customer success is all about understanding, measuring, and delivering business value to customers. To do this, Totango’s platform is focused on identifying and monitoring “leading indicators” that help SaaS companies predic..
Amdocs is an innovative software provider with a full range of solutions for customer management, including customer care, sales, ordering and omnichannel, digital lifestyle services, revenue management, compact CES, operations support systems (OSS), network functions virtualization (NFV), advertising and media, network control and centralized management and optimization solutions...
Some of the features of Astute Solutions' software include customer journey management, with the ability to manage the full lifecycle of consumer interactions with your brand, knowledge management to create a knowledge base that will uncover the needs of your customers and agents, market research, call center management and social media management. Other features of Astute Solutions' sof..
Baynote offers solutions that work alongside existing systems and resources and helps retailers create a personalized and seamless experience for customers. With BaynoteONE retailers will find a smart customer data hub where they can collect, connect and enhance data about each customer across online devices and offline touchpoints. Advanced online merchandising tools and real-time experiences are..
Social First is about adopting social customer service and adapting to its culture with confidence at scale. Technology has the power to isolate or bring people together. #SocialFirst brands understand that our new mobile-minded society expects convenience, but desires humanity.ConverSocial solutions include Humanity@Scale which delivers tools to scale your social media customer service to expand ..
IntelliResponse Virtual Agents empower organizations to create profitable online conversations with prospective and existing customers in a variety of ways. By guiding customers through the information gathering process and acting as an “online concierge”, IntelliResponse Virtual Agents increase the likelihood of conversion to sales and solve a variety of customer experience and custom..
Odoo is a complete suite of business applications covering all business needs, from Website/e-Commerce to manufacturing, inventory to accounting; all seamlessly integrated. The editor has developed 30 main applications which are regularly upgraded. In addition, the community of more than 1,500 active members, has contributed to 4,000+ apps to cover a wide variety of business needs. Odoo is the fa..
Pegasystems, the recognized leader in business process management and CRM solutions, can help you not only to meet these challenges, but to turn them to your advantage. The innovative customer relationship management software enables you to take a smarter, more agile approach to managing customer relationships. Far more than other customer relationship management systems on the market, Pega CRM so..
The mission of Provide Support is to empower companies and organizations with cutting edge communications technology. They are committed to making our service fast, secure, reliable and easy-to-use. Features include easy live chat integration with your website requiring no installation, real-time visitor monitoring, a native operator console, and customization and branding options. ..
Qvidian provides cloud-based solutions that save sales and content teams time, while improving effectiveness and optimizing productivity. From content automation for managing proposals, RFP responses, and sales assets, to digital playbooks that guide successful sales behavior, Qvidian enables teams to more easily access, assemble, deliver, measure and manage sales content. Qvidian’s innovati..
SnapEngage is a live chat software platform that lets you pull data from your helpdesk, CRM and social media at the start of chat. You can then save transcripts back into the system. Empower your sales and support teams with priority tiers, transfers, user roles, monitoring, reporting and team chats. ..
MaritzCX started with the simple idea that businesses need more than scores and reports to meet their customer experience (CX) challenges in the 21st century - and that idea drove us to combine the deep expertise of a proven research leader with the speed and innovation of a modern tech startup. The result is a faster, smarter approach to CX that gives businesses the power to see, sense, and act o..
Sparkcentral is a social customer service platform, which is the first channel-agnostic, enterprise engagement platform of its kind. Advanced automation technology routes conversations to the correct agents at the perfect time, and you can proactively engage customers by capture unique, personal engagements and resolve issues before they become larger. Sparkcentral also lets you get to know your c..
This technology provides marketers with a true 360-degree view of their customers across their digital, social, mobile, and transactional channels, giving them the most comprehensive and actionable insights available. Leading brands and global data providers rely on our technology and the quality of data to power how they acquire, engage, and retain all their various customer segments...
Features of AgoraPulse include a comprehensive filtering tool that ensures each user-sent bit of content is filtered for your review so you'll never risk missing a conversation, and a simple way to organize, manage and clean-up comments, tweets, and messages. With 24/7 syncing all new content is collected and displayed until it's reviewed, and you can filter between all other content and..
Amplifinity referral software options feature some robust tools that make them a standout including powerful reporting that lets you clearly see your ROI while simultaneously optimizing your program. The dashboard makes it easier than ever before to see how you're in-line with objectives and lets you see real-time information. Other features of Amplifinity are intelligent sales enablement, sm..
Appforma creates over 50 personalized campaigns spread across a 12 months marketing program in conjunction with major holidays and industry relevant events. Each campaign includes a promotion Appforma creates and traffic Appforma delivers via social posting, email marketing and advertising. Appforma also retains your customers by pushing offers on their birthdays or based on points earned through ..
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Contactually's software makes it simple to stay engaged with every part of your network. You simply categorize your key contacts into Buckets, and your Contactually account will take care of the rest. That means no more worrying about who to follow-up with today, how any prior interactions went, or what to say to break the ice.
With regular follow-up like this, you'll soon..
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While small businesses can benefit from Engagor, the app is primarily targeted to mid-sized and large businesses with social media teams already in place. As technology has become increasingly important in business, these teams have been challenged to coordinate social media efforts using traditional methods. This is where Engagor comes in. Features of Engagor include team focus, real time engagem..
etouches is a leader in cloud event management software. Covering every major function in the event planning lifecycle, etouches is a top choice among event professionals. Founded in 2008, the company has more than 900 customers in 35 countries. The multilingual, multicurrency software offers registration, event website creation, survey, email marketing, scheduling, speaker/exhibitor/sponsor manag..