The TeamSupport entry in the CRM software market was created around one simple concept: Superior customer experiences depend upon teamwork within a company. The goal of the TeamSupport solution is to make sure that the group of people responsible for taking care of customers works well together. It does this by improving communication among team members as well as communication between the company..
The Answerbase Q&A platform is software that naturally engages users, requires only a couple of minutes to setup and saves companies both time and resources. There are a variety of Q&A software solutions offered by Answerbase including an online community designed to engage visitors and grow search traffic, private collaboration, social commerce, and customer support.
Each system ..
Scorebuddy is a cloud-based way for businesses to manage the quality of their customer service and interactions over not just phone calls, but also emails, live chat, and social media. Scorebuddy replaces spreadsheets or inflexible in-house solutions that use programs like Access and MS SharePoint. On the other hand, Scorebuddy takes an innovative approach while offering a robust selection of feat..
BigPanda is a software system to automatically consolidate IT alerts and reduce overload by up to 99 percent. With BigPanda it's possible to decrease the time to detection, insight and recovery, centralize your IT alerts, deployments, metrics, runbooks and communications while utilizing the simplicity of BigPanda, which intelligently gathers all IT alerts into high-level incidents. Insights a..
Avoxi is a comprehensive communications software solution for enterprises which offers international toll-free numbers using VoIP technology for ITFS and UIFN. Customizable virtual call center solutions boast advanced features to meet the needs of inbound and blended call center operations throughout the world, without the need for maintenance or onsite equipment. The virtual PBX options are power..
The features of Checkbox include the ability to create and style visually appealing custom-branded online surveys that will improve response rates through the use of logic, text merging, hidden variables, multiple languages and more. Collaboration is simple with Checkbox as you can customize users and permissions, sharing only what you want with colleagues and clients, while keeping some data secu..
Clicktools provides the features needed to better understand customers. Using this enterprise-class solution includes access to features such as the ability to build simple or complex surveys without technical expertise, all of which are branded to match your company identity. Survey results are displayed in custom charts and dashboards that can be exported and published to PowerPoint, Excel and o..
Boldchat provides live communication software to SMBs and large enterprises. Communication features include live chat, click-to-call, SMS and email management enabling businesses to take control of interactions with customers and ultimately drive website sales. Turn data into actionable information with BoldChat's reporting features. The reports generated will enable you to track operator res..
DeskPRO is a multilingual help desk and customer service app for all business sizes and industries. The app offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities. DeskPRO can be used to convert emails and webforms to tickets and organize these using custom fields, macros, labels, gr..
FreshDesk is cloud-based customer service software that features quick setup, and multi-channel support. With FreshDesk it's easier to provide top-notch service to customers through any channel, which will boost productivity and engagement. Every issue is promptly resolved thanks to powerful ticketing functionality, and the team inbox lets you collaborate and resolve issues efficiently. Other..
Using Genesys customer support agents can manage all communications coming from multiple channels through a single platform. You can manage both non real-time communications such as email, fax and webforms, as well as real-time communications such as SMS, MMS, live chat and social. Along with inbound and outbound IVR and agent routing, Genesys also provides customer self-service, workforce managem..
Gigya is a leading solution for customer identity management. With Gigya users can get to know anonymous users with social and traditional registration tools that include the ability to authenticate users and collect first-party data. Collection with Gigya includes functionality to consolidate social, behavioral, interest, transactional and other types of data into consumer profiles, all while sim..
Intercom is a customer intelligence platform that shows you what you need to know about your customers including they are and what they do when they're on your site or mobile app. You can track and filter customer data and view customer profiles. Integrate Intercom with your app or site and start tracking live data and events. You can then filter to segment clients and see live customer profi..
Invgate Service Desk lets users handle all aspects of their service desk in a way that's automated and simplified. Features include the standards such as ticketing and analytics, as well as SLA management, a knowledge base, workflows, time tracking, customer feedback, email integration, gamification and multi-department support. ..
t all starts with stated visitor intent. Building on our 14 years of expertise in digital customer research, iPerceptions uses a representative sample of visitor intent and our unique data set of 20M+ standardized data points to recognize the intent of anonymous visitors. Active Recognition then enriches your marketing technologies to provide relevant customer centric interactions...
Kayako is a company specializing in help desk and customer service software solutions. It creates a centralized 24/7 customer support destination that's attractive, brandable and simple to use. Customers can manage support tickets, and they're updated with news and announcements. Feature options include macros to populate several fields with one click, custom notifications, and customiza..
LIveChat is a live chat software and help desk solution for businesses, serving the needs of more than 23,000 global companies. Chat tools include canned responses, visitor information, file sharing, timeline, message sneak-peek, delivery status, chat transcripts, visitor banning and more. Customization options available with LiveChat include chat window themes, company logo, social media buttons ..
LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel - voice, email, web chat, social (including Twitter and Facebook) and SMS - along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards...
LogMeIn Rescue delivers on-demand report support for help desks, IT and customer care. LogMeIn Rescue ensures IT and support teams are able to keep employees and customers operating smoothly without pre-installed software. It requires a single remote support tool to service computers and mobile devices on-demand, from anywhere and at any time. Features include an administration support, multi-plat..
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ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps y..