LivePerson Chat is a live and real-time customer chat platform that's highly scalable and branding. You can message customers through the message they choice using your website, app, or mobile web. Customers can easily contact you and either start a conversation or pick up where they left off. Callers can also utilize messaging for people that have simple questions so they receive immediate ..
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Talkdesk is the world's leading cloud-based call center software. With one click, it integrates with Salesforce, Zendesk, Shopify, LiveChat and others to provide comprehensive information about the caller. With IVR, ACD and Skills-Based Routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, ..
Help Scout strives to provide a digital platform to create the best possible customer experience, all with a personal element. Features of Help Scout include 24/7 Docs to create a branded knowledge base site that will effortlessly integrate with your help desk, as well as the option to create multiple mailboxes to manage communications from within a single account. Features also include tagging, t..
Nicereply.com is billed as a comprehensive, all-in-one tool to measure customer satisfaction using survey-based tools. NiceReply works by asking for feedback on every customer interaction and then capturing these instant responses. Additional information can be collected in crucial areas, and then you can analyze what's collected to determine the quality of your customer service and make data..
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You already know Olark live chat. It is that little tab in the bottom corner of a website that says, "Click Here to Chat." Loved by sales and support, we've made live chat software easy and beautiful so your company can provide your online customers with real human answers. You can brand Olark with your identity using simple customizable tools like themes, text and language, and Ola..
ServiceNow is the enterprise IT cloud company. With dial‑tone availability, this cloud is designed specifically for the large enterprise in terms of scale, resilience and unique, highly tailored industry, and customer requirements. It offers a range of features including high levels of security for customer data, functionality aimed at maximizing uptime, and the ability to leverage a single arch..
For over 40 years, Aspect has been driven to help enterprises and customers better communicate and collaborate around the customer experience.
Aspect’s contact center, self-service and workforce solutions work together to deliver better outcomes for those on either side of the conversation.
Aspect helps companies enable anyone in their enterprise ecosystem to en..
Issuetrak, located in Norfolk, Virginia, is an Inc. 500 company offering customized, web-based software for issue tracking, help desk, customer support, and workflow management. Everything automated and all in one spot. All your issues, tickets, requests, complaints or bugs. Whatever you call it, IssueTrak manages everything from start to finish all in one place.
Get stuff done fast..
Deskun is a help desk solution inside Gmail. It is a Google Chrome extension, that allows you to process customer inquiries directly from Gmail interface.
Deskun enables customers to raise support tickets just by emailing you. All the inbox messages can be filtered, prioritized, assigned to a specific support agent, or delegated.
Deskun is notable for its G Suite integration, low pri..
Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal us..
Chat.io - multichannel chat platform that gives businesses the ability to talk to their website visitors, answer their queries and turn them into paying customers. With chat.io, you can expand the channels through which customers can engage with you - website, SMS, email or social media platforms.
It immediately connects and allows to assist customers in real-time. Each user can ha..
ChatBot is a bot framework to create intelligent, conversational chatbots for LiveChat, Facebook Messenger and various messaging platforms such as Slack or Kik.
ChatBot provides features like allowing users to define behaviors and program responses and testing your bots in real time before publishing. ..