Medallia is a customer experience software solution with three layers of functionality, which include the ability to capture feedback from all customers across all channels, the ability to turn that data into insight in real time, and then transforming it into something actionable. Features include an intuitive graphical interface, native mobile apps, role-based views and data-driven experimentati..

Mikogo is a screen sharing solution that's 100% browser-based for participants, meaning no required downloads and no Flash. Along with web browser joining, features including mobile apps that let users join meetings from an iPhone, iPad or Android device, remote support features, voice conferencing and a convenient session scheduler. ..

Qualaroo delivers customer insights for smarter and improved A/B testing. Rather than just telling you what customers are doing, Qualaroo aims to show you why. There are three levels of Qualaroo-small business, professional and enterprise. Depending on the level you select, features may include surveys, responses, surveys for mobile, multiple choice and write-in questions, skip logic functionality..

Reevoo is a content solution that converts customers through inspiration and persuasion. Reevoo's offerings include real reviews and verified ratings that aim to make the purchase journey move along more quickly, customer interactions to convince prospects at crucial touch points, and engaged experiences. ..

Salesforce is the world's leading CRM platform that employees can access entirely via the Internet. Products are broken into categories including sales, service, marketing, community, analytics, apps and IOT. Companies use Salesforce to manage customer accounts, generate track leads, manage complex marketing initiatives, track performance, and provide superior customer service before, during,..

SnapEngage is a sales and support chat platform that lets you empower your teams with functionality including priority tiers, transfers, user roles, monitoring, reporting and team chats. SnapEngage integrates with workflows already in use including a wide range of CRM and Helpdesk solutions. You can completely brand and customize everything include the chat window, agent photos, help area and more..

Subiz is created as a customizable chat box integrated on your website where you can communicate directly with visitors. We understand that providing human engagement with in-person customer service can increase customer satisfaction and bring positive effect on sales and conversions. By implementing Subiz onto your website, it's not only about chatting, but also about understanding, sharing ..

Survey Analytics is a suite of interconnected, easy-to-use information collection and analysis tools allowing users to engage, listen and respond to customers. These web, mobile and offline solutions help you understand customer behavior and feedback. Tools include online surveys, mobile data collection, advanced analytics and data visualization. ..

Survmetrics puts a new revolution on the surveys market. The fact is that people hate traditional and old-fashioned surveys. Though, surveys and customer insights are more important now than ever for companies in multiple industries. Survmetrics is an integrated solution to the traditional, boring and sterile survey, by offering a user-friendly and totally customizable survey solution for companie..

Unlike many other live chat solutions, the chat widget from Userlike is fully integrated into the pages of your site and the chat window moves with your visitor as he navigates. Furthermore, the extensive customization options allow you to make the widget look fully native to your website. A white label option is available for all our paid products, as well as the possibility to upload your own lo..

Companies that utilize Usersnap can cut down on miscommunication and streamline operations when it comes to bug reporting and other quality assurance issues. Back-and-forth email chains can be all but eliminated for companies that embed Usersnap into their websites, since annotated screenshots are a much more efficient way of describing common web development issues ranging from misplaced buttons ..

UserVoice likes to call itself "the CRM for the SaaS generation." It is designed with customer-focused companies in mind, with a focus on different web-based and mobile applications, including business software and gaming. For businesses of all sizes that regularly interact with customers to log complaints or provide assistance, UserVoice can streamline processes to help employees provid..

By using a predictive dialer to filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the Agent Dialer. Voicent features not just predictive dialing but also preview dialing, progressive dialing and manual dialing modes. Run campaigns from any device, boost agent productivity with the Agent Dashboard, and seamlessly connect Voicent to y..

WalkMe provides a cloud-based service designed to help professionals - customer support managers, user experience managers, training professionals, SaaS providers and sales managers - to guide and engage prospects, customers, employees and partners through any online experience. Likened to a GPS that guides users through every step of their online tasks, WalkMe encourages self-service and improves..

Whisbi is a customer engagement and omnichannel platform that turns traffic into leads. Whisbi offers a range of functionalities including chat, phone and real-time video tools and is used by companies like Audi, Toyota and Google. Features include a fast start activated in less than five seconds for an interactive omnichannel experience, advanced personalization options, and full tracking, as wel..

Zendesk is suitable for any company that wants to improve its customer services no matter the size or industry sector. However, the software is extensively used in IT, Education, Retail/e-Commerce and Professional Services. It can basically be employed by any company that uses net technology to interact with their customers. Zendesk simplifies how you provide support to your customers and also pro..

Zopim Live Chat is an engaging chat software solution that lets users chat with their site visitors in real-time to increase conversions and sales. Zopim delivers simplified, streamlined tools to automate chats, and you can monitor visitors and conversations on the Zopim dashboard. Zopim also provides the analytics you need to identify potential problems in the delivery of customer service and res..

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors in real time so as to improve conversions, sales and customer satisfaction.
As a widely used e-commerce tool, Comm100 Live Chat can be used by the sales team as an effective way to identify and convert potential customers, as well as by the support team to address customer..

Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your service through a traffic light system. Their click leads them to a branded "thank you" page, on which they can leave additional comments, complete with social media buttons and a trackable hyperlink. Use the software to respond directly to customers and measure your net promoter score...

Get Satisfaction is an easy solution to build online communities that enable productive conversations between a company and its customers. More than 70,000 enterprises trust Get Satisfaction and successfully provide a social support experience for their customers, build better products, increase SEO and improve customer loyalty. Unique features of Get Satisfaction include self-service customer sup..