Customer management and CRM software are products that allow companies to gather, manage and analyze interactions with their clients. These software products provide a comprehensive view of the customer lifecycle, and the ultimate goal isn’t just to provide better service to customers, but also to improve overall business performance.
The use of customer management and CRM software can be used to improve relationships between a business and its existing clients, retain current customers, grow sales, and attract new customers.
These products provide extensive options for gathering and compiling information, which can include everything from a business website to social media data collection.
These software platforms provide a way not just to collect but more adequately maintain data and then put it to the best use through robust evaluation.
Totango is the leading Customer Engagement platform that helps SaaS companies create an active and engaged user base.
Amdocs is a leading provider of customer experience software solutions for some of the largest communications and media service companies.
Astute Solutions is a consumer-driven engagement software to improve revenue and efficiency.
Axios is enterprise IT service management technology offering SaaS, on-premise and hybrid models.
Baynote provides personalized customer experience solutions for multi-channel retailers, so they're able to understand better buyer intent.
Callidus Cloud lets users transform their marketing and sales results through marketing optimization, territory optimization, and mobile learning.
Conversocial is a leading provider of cloud-based social customer service solutions helping global brands revolutionize customer experience.
Inbenta is a company specializing in Artificial Intelligence and Natural Language Processing.
IntelliResponse is the world's leading provider of virtual agent technology solutions for the enterprise.