Customer Relationship Management (CRM) has a huge product category but sometimes some CRM software just fit neatly into the standard categories. We list CRM related software which play a role in meeting specific customer service needs under this sub-category.
MindTouch is a cloud-based software helping companies take the product content they already produce and turn it into a customer engagement channel that educates buyers and creates product experts
nanorep is a digital experience guidance solution delivering effortless self-service across all touchpoints in the customer journey. Http://www.nanorep.com
Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration.
Calabrio redefines workforce optimization and analytics with software that is intuitive, flexible and hassle free.
Pegasystems develops strategic applications for sales, marketing, service and operations that drive business agility for Global 2000 companies.