Customer engagement is one facet of customer service software, which provides methods for targeting and distributing automated messages to new customers while also ensuring current customers stay engaged with your products, service and brand.
Customer engagement software is easily integrated with other applications and marketing tools while common features include audience targeting, even down to the individual customer in some instances, the ability to send automated and also personalized emails, automized messaging based on specified behaviors, A/B testing tools, importing options and comprehensive integration options.
Also important to customer engagement software is the ability to outline goals and metrics, and then track what’s actually happening to tailor engagement strategies.
Totango is the leading Customer Engagement platform that helps SaaS companies create an active and engaged user base.
Amdocs is a leading provider of customer experience software solutions for some of the largest communications and media service companies.
Baynote provides personalized customer experience solutions for multi-channel retailers, so they're able to understand better buyer intent.
Conversocial is a leading provider of cloud-based social customer service solutions helping global brands revolutionize customer experience.
Qvidian proposal software cut out the need for numerous proposal managers by automating the entire proposal software.
MartizCX is a customer experience software and research platform delivering customer voice insights.
Sparkcentral (formerly TwitSpark) is an easy-to-use platform delivering customer engagement solutions.
AgoraPulse delivers simple, affordable and streamlined social media management all in one place.