Totango is the leading Customer Engagement platform that helps SaaS companies create an active and engaged user base.
Totango is built on the idea that customer success is all about understanding, measuring, and delivering business value to customers. To do this, Totango’s platform is focused on identifying and monitoring “leading indicators” that help SaaS companies predic..
Some of the features of Astute Solutions' software include customer journey management, with the ability to manage the full lifecycle of consumer interactions with your brand, knowledge management to create a knowledge base that will uncover the needs of your customers and agents, market research, call center management and social media management. Other features of Astute Solutions' sof..
IntelliResponse Virtual Agents empower organizations to create profitable online conversations with prospective and existing customers in a variety of ways. By guiding customers through the information gathering process and acting as an “online concierge”, IntelliResponse Virtual Agents increase the likelihood of conversion to sales and solve a variety of customer experience and custom..
Odoo is a complete suite of business applications covering all business needs, from Website/e-Commerce to manufacturing, inventory to accounting; all seamlessly integrated. The editor has developed 30 main applications which are regularly upgraded. In addition, the community of more than 1,500 active members, has contributed to 4,000+ apps to cover a wide variety of business needs. Odoo is the fa..
Pegasystems, the recognized leader in business process management and CRM solutions, can help you not only to meet these challenges, but to turn them to your advantage. The innovative customer relationship management software enables you to take a smarter, more agile approach to managing customer relationships. Far more than other customer relationship management systems on the market, Pega CRM so..
The mission of Provide Support is to empower companies and organizations with cutting edge communications technology. They are committed to making our service fast, secure, reliable and easy-to-use. Features include easy live chat integration with your website requiring no installation, real-time visitor monitoring, a native operator console, and customization and branding options. ..
Qvidian provides cloud-based solutions that save sales and content teams time, while improving effectiveness and optimizing productivity. From content automation for managing proposals, RFP responses, and sales assets, to digital playbooks that guide successful sales behavior, Qvidian enables teams to more easily access, assemble, deliver, measure and manage sales content. Qvidian’s innovati..
SnapEngage is a live chat software platform that lets you pull data from your helpdesk, CRM and social media at the start of chat. You can then save transcripts back into the system. Empower your sales and support teams with priority tiers, transfers, user roles, monitoring, reporting and team chats. ..
MaritzCX started with the simple idea that businesses need more than scores and reports to meet their customer experience (CX) challenges in the 21st century - and that idea drove us to combine the deep expertise of a proven research leader with the speed and innovation of a modern tech startup. The result is a faster, smarter approach to CX that gives businesses the power to see, sense, and act o..
WhataSoftware Rating Score™ Learn More
While small businesses can benefit from Engagor, the app is primarily targeted to mid-sized and large businesses with social media teams already in place. As technology has become increasingly important in business, these teams have been challenged to coordinate social media efforts using traditional methods. This is where Engagor comes in. Features of Engagor include team focus, real time engagem..
etouches is a leader in cloud event management software. Covering every major function in the event planning lifecycle, etouches is a top choice among event professionals. Founded in 2008, the company has more than 900 customers in 35 countries. The multilingual, multicurrency software offers registration, event website creation, survey, email marketing, scheduling, speaker/exhibitor/sponsor manag..
The Five9 Blended Contact Center gives you a unique mix of inbound and outbound capabilities that work together seamlessly to create Active Blending. Respond proactively to your customers and create a truly differentiated customer experience, while maximizing your agents' productive time. Five9 lets you handle, manage and report on every customer interaction from every channel. ..
GetFeedback is designed for business professionals who want to gather feedback from customers, partners, employees, website visitors, or anyone else, using professional, branded, attractive, and high quality surveys. Popular use cases include voice of the customer/ customer satisfaction surveys, net promoter scores, post-support, post-sales or post-project feedback, franchisee and partner feedback..
WhataSoftware Rating Score™ Learn More
The Sitecore Experience Platform is designed to ensure the customer is central to everything you do. It's the only platform allowing you to market in context to create a truly personalized experience. Discover contextual intelligence down to the individual level, create content from the ground-up and take advantage of real-time engagement across touch points. ..
Sprout Social is your new home for social media management, with all the tools you need in one powerful package. Sprout Social emphasizes the four components of social media effectiveness; Monitoring, Engagement, Measurement and Growth. Features include social media management, social customer service and social media marketing. ..
StyleSeat lets clients book with you online whenever they want, and it features options like automated appointment reminders, newsletters and customer marketing. You can also create a free public profile to attract new customers and set no-show and late cancellation policies. You can also set up StyleSeat automatic payments. ..
LoginRadius delivers a way to manage website registration processes, while ensuring customer data is kept secure. It integrates with a range of other business tools. This modern cloud infrastructure is scalable and includes API uptime SLA, built-in security features and internal hardening policies to protect data, and global load balancing. ..
TechValidate is a software solution that automatically creates persuasive marketing driven content derived from the input of your customers. TechValidate delivers the tools to collect data directly from customers, where it is then validated. The data you select is instantly published and the content is useful across all stages of the buyer's journey. ..
WhataSoftware Rating Score™ Learn More
Salesforce is the world's leading CRM platform that employees can access entirely via the Internet. Products are broken into categories including sales, service, marketing, community, analytics, apps and IOT. Companies use Salesforce to manage customer accounts, generate track leads, manage complex marketing initiatives, track performance, and provide superior customer service before, during,..
Angoss delivers a range of desktop, client-server and big data products, along with innovative cloud solutions. With the use of Angoss products companies harness the ability to uncover valuable insights and intelligence from the collection of their data. This can include modeling, Decision Trees, strategy design and automatic code generation. ..