Customer Service & Support

Customers are central to so many organizations, which is why businesses are willing to invest in exemplary customer service and support software. Strong platforms will enhance the level of communication and collaboration.

Features include ticket and help desk management that organizes customer questions and issues, while tracking ticket follow-up and making sure processes are automated, so no customer concern or problem goes unaddressed.

General customer management includes the collection and organization of customer information ranging from contact to products being used by customers. Also included in customer service and support software are information about products and inventory, tools for collaboration and team management, reporting and analytics and the capability for customer self-service in some cases. 

Related Categories

Customer Service & Support Software