Customers are central to so many organizations, which is why businesses are willing to invest in exemplary customer service and support software. Strong platforms will enhance the level of communication and collaboration.
Features include ticket and help desk management that organizes customer questions and issues, while tracking ticket follow-up and making sure processes are automated, so no customer concern or problem goes unaddressed.
General customer management includes the collection and organization of customer information ranging from contact to products being used by customers. Also included in customer service and support software are information about products and inventory, tools for collaboration and team management, reporting and analytics and the capability for customer self-service in some cases.
Desk.com is an online customer service software and support ticket help desk application for small business
Brand Embassy is social customer service software designed to deliver human connections at scale.
Bazaarvoice Express is an affordable, enterprise-class customer review solution that makes sharing their insights simple.
Answerbase is a Q&A platform that lets users ask questions, browse related question-and-answer content and receive answers.
Scorebuddy is call center quality assurance software allowing users to monitor customer service with quality scorecards.
BigPanda automates Service Assurance for IT, DevOps teams and NOC in complex Ops environments.
Avoxi provides software solutions for business communications including virtual call center software, cloud-hosted PBX service, and more.
Checkbox provides software solutions that let businesses build smarter surveys and collect better data.