Field Service Management

Field activity management software, also called field service management, provides a way for businesses to provide better customer service through streamlined management of service workers and technicians who work in the field. This software provides a better line of communication between a businesses headquarters or dispatch location and its field technicians.

Some of the issues addressed by field service management software include scheduling and dispatch, remote management of inventory, work order management, customer service management, and tracking and performance measurement and analysis.

Ultimately what field service management software does is automate the operations of businesses relying on technicians or salespeople who are in the field, to improve efficiency and prevent customer service issues from arising as the result of disorganization.

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Field Service Management Software