Field activity management software, also called field service management, provides a way for businesses to provide better customer service through streamlined management of service workers and technicians who work in the field. This software provides a better line of communication between a businesses headquarters or dispatch location and its field technicians.
Some of the issues addressed by field service management software include scheduling and dispatch, remote management of inventory, work order management, customer service management, and tracking and performance measurement and analysis.
Ultimately what field service management software does is automate the operations of businesses relying on technicians or salespeople who are in the field, to improve efficiency and prevent customer service issues from arising as the result of disorganization.
Kickserv gives companies the tools needed to manage leads, estimates, scheduling, jobs, customer tracking, invoices, and payments, all accomplished online.
Field Service Management Software from FieldAware helps mid-size and enterprise businesses streamline field service operations.
The ServiceMax field service software solution is a cloud-based system that helps companies better manage their service customers and coordinate their employees
HouseCall Pro consists of a suite of mobile and web apps geared specifically towards smaller companies
ESC by dESCO is a Field Service Management Software for HVAC, Plumbing, Electrical and Other Service Businesses to Manage Scheduling, Dispatch, Customers, Technicians, Service.
Service businesses which need to keep track of job schedules, accounts receivable, payroll, CRM, mapping within one integrated program. You can also use the system to track sales leads.
Explorer Shafers can make every part of your business from dispatching to purchasing to payroll to accounting – easier and more efficient