Company
Clarabridge
WAR Scoreā„¢
( 3.9 )
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WhataSoftware Rating Score Learn More

3.9/5

G2 Crowd

4.1/5

TrustRadius

3.7/5

Overview

Clarabridge takes data from a range of sources, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and more. The app then uses Natural Language Processing (NLP) technology that incorporates text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection, to translate and derive meaning from the customer data you have gathered.

Specifications

  • Number of Users: 10-49, 50-99, 100-499
  • Sessions: N/A
  • Pricing: Free Trial, Premium
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

Clarabridge Social: Integrates with popular social media platforms such as Facebook, Twitter, Trip Advisor, and Bookings.com, and social media management software such as Sysomos, Radian6, and more. Mobile Capable: All dashboards, reports and alerts work on mobile, tablet and desktops.Natural Language Processing (NLP) technology: The native language processing and customizable tuning used by Clarabridge text analytics resulting in 85-90% accuracy.Clarabridge Speech: Automatically transcribes and analyzes customer call recordings using Natural Language Processing (NLP), sentiment scoring, and categorization.Drive ROI: Use Clarabridge to optimizemarketing campaigns, product improvements, call center performance, employee training, executive strategic planning and more.

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