CustomerGauge is an end-to-end, fully integrated, feedback and loyalty management platform built on the Net Promoter System. A "four-in-one" platform, its in-application capabilities include Communications (email), Feedback Collection (surveys), Action (Closing the Loop on Customer Issues), and Analytics. The system's powerful API means it can be integrated with external CRMs such as Salesforce and ecommerce platforms such as Magento.
Communication, As a direct line of contact with customers, email is much more than only surveys. It can be used to send program introductions, reminders to increase response rates, and thank you notes to survey respondents.Firefighting, The CustomerGauge platform has a specialised Firefighting tool to manage workflow and enable organisations to track and close the loop on issues as they happen. Analytics, CustomerGauge Reports are comprehensive. Net Promoter analytics enable users to drill deep into trends and identify the root cause of issues with ease. Reports update in real time. Using Feedback to Drive Organisational Change, Building on closing the loop on customer issues, and making incremental improvements to products and services, customer feedback can be of enormous benefits to the organisation. External feedback sharing is an exciting opportunity to create word-of-mouth buzz and drive referrals. Internal feedback sharing presents an exceptional opportunity to align your entire organisation along the voice of the customer. CustomerGauge tools ensure organisations are able to share feedback with maximum customisation and minimum effort.