Gainsight combines data from multiple sources of customer intelligence such as usage logs, sales data, support tickets, and surveys, using an analysis of this data to prioritise and automate intelligent customer success actions. By analyzing this combination of data users from customer success, sales, marketing, and product management can define and prioritize tasks and automate workflows, proactively managing retention, reducing churn and identifying upsell opportunities.
Use color-coded, interactive customer health scorecards to monitor quantitive and qualitative signals to ensure retention and drive growth. Gather data from multiple sources to create a 360 degree profile of each customer. Monitor usage of your product or service at user or account level and let real-time behavior data drive customer success interactions.Set up triggered lifecycle rules to automate actions such as emails and QBRs to send the right message to the right person at the right time. Identify power users and at-risk users to spot missing opportunities and understand your product's key performance indicators. Use sponsor tracking, customer messaging, and NPS surveys to engage your customers at every stage of the customer journey.