Avaya Aura Call Center Elite forms part of the larger family of Avaya's Contact Center as a Service (CCaaS) solutions. Aura Call Center Elite offers a unified solution for managing interactions coming from multiple channels. The software helps to deliver a personalized customer experience through data integration, intelligent routing, and resource selection features. Regardless of location, interactions can be routed to the most appropriate agent based on skill level, customer value, and campaigns.
AuraPortal enables its customers to realize extensive savings in time and money as it streamlines everyday business operations.