Social First is about adopting social customer service and adapting to its culture with confidence at scale. Technology has the power to isolate or bring people together. #SocialFirst brands understand that our new mobile-minded society expects convenience, but desires humanity.ConverSocial solutions include Humanity@Scale which delivers tools to scale your social media customer service to expand your brand reach.
Conversocial applies the disciplines of the contact center with the unique dynamics of social customer engagement. It is the leading solution for turning unstructured, chaotic social noise into organized and meaningful dialogue.