The Five9 Blended Contact Center gives you a unique mix of inbound and outbound capabilities that work together seamlessly to create Active Blending. Respond proactively to your customers and create a truly differentiated customer experience, while maximizing your agents' productive time. Five9 lets you handle, manage and report on every customer interaction from every channel.
Less complexity, more control. Balance your need to contain costs and still maintain a great customer experience by leveraging the cloud for your contact center. Unlike complex on-premise systems, the Five9 Virtual Contact Center (VCC) Platform was created with the business user in mind. No more waiting for technical specialists to set up and make changes. Now you can control your own destiny and focus on your strategic role as the portal to your customers.