SnapEngage is a live chat software platform that lets you pull data from your helpdesk, CRM and social media at the start of chat. You can then save transcripts back into the system. Empower your sales and support teams with priority tiers, transfers, user roles, monitoring, reporting and team chats.
SnapEngage Live Chat integrates with the workflow you're already using, and it's fully customizable. Other features including a SMS chat feature, file exchange options, a mobile app for iOS and Android and PCI compliance.