Sparkcentral is a social customer service platform, which is the first channel-agnostic, enterprise engagement platform of its kind. Advanced automation technology routes conversations to the correct agents at the perfect time, and you can proactively engage customers by capture unique, personal engagements and resolve issues before they become larger. Sparkcentral also lets you get to know your customers across unified CX touchpoints.
With Sparkcentral, empower you team by giving them the capability to provide exceptional customer service. You can capture the customer's voice to measure satisfaction and loyalty, know what's happening with key performance metrics and understand and optimize your team's workload and performance.