Company
Sparkcentral
WAR Scoreā„¢
( 4.5 )
Write a Review

WhataSoftware Rating Score Learn More

4.5/5

G2 Crowd

4.8/5

TrustRadius

4.1/5

Overview

Sparkcentral is a social customer service platform, which is the first channel-agnostic, enterprise engagement platform of its kind. Advanced automation technology routes conversations to the correct agents at the perfect time, and you can proactively engage customers by capture unique, personal engagements and resolve issues before they become larger. Sparkcentral also lets you get to know your customers across unified CX touchpoints.

Specifications

  • Number of Users: 10-49, 50-99, 100-499
  • Sessions: N/A
  • Pricing: Free Trial, Premium
  • Device Supported: Web Based (OS Agnostic), Android, Iphone, Desktop

Benefits

With Sparkcentral, empower you team by giving them the capability to provide exceptional customer service. You can capture the customer's voice to measure satisfaction and loyalty, know what's happening with key performance metrics and understand and optimize your team's workload and performance.

Media

Alternatives COMPARE
  • Totango

    Totango is the leading Customer Engagement platform that helps SaaS companies create an active and engaged user base...

  • Amdocs

    Amdocs is a leading provider of customer experience software solutions for some of the largest communications and media service companies...

  • Baynote

    Baynote provides personalized customer experience solutions for multi-channel retailers, so they're able to understand better buyer intent...

  • Conversocial

    Conversocial is a leading provider of cloud-based social customer service solutions helping global brands revolutionize customer experience...

  • See More

Avg. Rating

  • Overall
    ( 0 )
  • Ease of Use
    ( 0 )
  • Quality
    ( 0 )
User Reviews ( 0 ) WRITE A REVIEW