Overview

Desk.com provides all-in-one-support that lets users help customers more quickly. With multi-channel support, users are up and running in a matter of minutes, and all of their support channels are consolidated in one location. Mobile support lets you assist customers from anywhere and always be able to enjoy a birds-eye view of your business while case management functionality ensures inquiries are routed to the right places. Productivity tools include automation and workflows, so it's possible to go through repetitive tasks faster, as well as frequently asked questions.

Specifications

• Number of Users: 1, 2-9, 10-49, 50-99, 100-499, 500-999, 1000+
• Sessions: Small - Less than 10K, Medium - Less than 25K, Large - Less than 50K, Extra Large - Less than 100K, Enterprise - 100,000+
• Pricing: Free Trial, Premium
• Device Supported: Web Based (OS Agnostic), Android, Iphone

Benefits

Help customers faster.
Make better decisions.
Help customers help themselves.
Scale and grow.
Salesforce connection.

Editors' Review of Desk by Salesforce

Desk.com - Customer Service Software Review

Desk.com, by Salesforce, is an online customer service software and support ticket help desk application for small businesses and fast-growing companies. It offers its application for email, social media, chat, discussion board, and phone support. The company provides its collaboration tools and mobile application to solve customer problems. Find more customer service software to help your work at https://www.whatasoftware.com/customer-service-support-overview .  In this video, we analyze the Desk.com software product on 6 critical dimensions: Usability, Maintainability, Performance, Integration Ease, Functionality and Customer Support.