DeskPRO is a multilingual help desk and customer service app for all business sizes and industries. The app offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities. DeskPRO can be used to convert emails and webforms to tickets and organize these using custom fields, macros, labels, grouping and flags. The app can then be used to prioritize and manage these tickets through triggered actions, bulk actions, and quick replies. A searchable ticket log keeps track of all ticket activity and agents can leave notes and attachments on tickets.
Ticket & email management: DeskPRO offers a complete set of ticket management features. These include: email to ticket conversion, custom fields, agent ticket notes, ticket action triggers, ticket escalations, ticket log and search, ticket macros and mass actions, drag-and-drop attachment, ticket tasks, labels, ticket filters, ticket merge, ticket flags, quick grouping, customizable and table views, and more.