Deskun is a help desk solution inside Gmail. It is a Google Chrome extension, that allows you to process customer inquiries directly from Gmail interface.
Deskun enables customers to raise support tickets just by emailing you. All the inbox messages can be filtered, prioritized, assigned to a specific support agent, or delegated.
Deskun is notable for its G Suite integration, low price, and simple interface that make it a very efficient tool for customer support.
One major benefit is simple installation and deployment. To install Deskun and productively use it, you don’t need IT specialists' assistance. The plugin is installed in one click and requires only a Gmail account.
Another benefit is no feature bloat. With Deskun you won't get lost in multiple tabs of module settings and you don't need any additional plugins — Deskun makes it easy to set up a customer support service right out of the box.
Also, Deskun comes at an affordable price. All the features are available from $0.99 per month, and basic functions can be used free of charge even after the trial period is over.
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The interface is simple, it's easy to install and set up. There are many helpful ticketing features such as notes, reminders etc.
Likes : The interface is simple, it's easy to install and set up. There are many helpful ticketing features such as notes, reminders etc.
Dislikes : There are no reporting options yet.
Problems & Benefits : I needed a replacement of Gmail labels to manage my support inquiries.
Tools/Features Used : Automatic creation of tickets based on filters, ticket priorities, notes, ticket merge.
Switched to Deskun? Yes
Deskun Headed in Right Direction? Yes
Recency of Experience : 6-12 months
Recommendations to Others : N/A
Other Comments : N/A
N/A
Sergey P.
Nov 8, 2017