FreshDesk is cloud-based customer service software that features quick setup, and multi-channel support. With FreshDesk it's easier to provide top-notch service to customers through any channel, which will boost productivity and engagement. Every issue is promptly resolved thanks to powerful ticketing functionality, and the team inbox lets you collaborate and resolve issues efficiently. Other features include service level agreements, mobile apps so you can take your support desk on-the-go, pre-formatted replies for common questions and suggested solutions.
Intuitive - Freshdesk is refreshingly easy to use, and takes very little time to get started with - if you need something it's right there where you need it. Integrated game mechanics - Turn every ticket into a chance for agents to score points. Support managers can even set up quests for agents to complete specific tasks like filling up the knowledge base, etc. Affordable pricing - Freshdesk is free forever for three agents. Four other affordable plans for you to choose from as you grow.