Invgate Service Desk lets users handle all aspects of their service desk in a way that's automated and simplified. Features include the standards such as ticketing and analytics, as well as SLA management, a knowledge base, workflows, time tracking, customer feedback, email integration, gamification and multi-department support.
Deploying an integrated service desk and asset management solution allows agents to work more efficiently with ticket and asset data on the same screen. Incident, Problem, Change, SLA, Knowledge, and Asset Management lets you be ITIL ready right out of the box. Deploy an operational Go Live on ITSM and ITAM within only a few hours without any professional service support and within a code-free configuration environment.
Bazaarvoice Express is an affordable, enterprise-class customer review solution that makes sharing their insights simple...
TeamSupport is a leading B2B customer support software solution. ..
Answerbase is a Q&A platform that lets users ask questions, browse related question-and-answer content and receive answers. ..
Scorebuddy is call center quality assurance software allowing users to monitor customer service with quality scorecards. ..